In order to win in the online business game, small business owners need to understand customer services and how they can provide the best customer service possible.
Consumer Regulations in the UK have been regularly changing, which means that UK business owners need to respond to the changes well, so that they can serve customers better by playing by the rules. With that said, you do need to understand what’s in the rule book.
Well, there’s a guide for that!
If you ever need a guide on Consumer Regulations, here’s everything you need to know about it in a neat visual infographic. This infographic covers the importance of running an online business and is full of statistics and information completed with supporting graphics to make it easy on the eye and easy information to digest. From the visual guide, you can find out what the new regulations are and what changed in June 2014 and ensure that you are up to date with the latest information.
This infographic has been provided by Waterfront Solicitors LLP, a London-based law firm providing a full range of legal expertise with specialist areas including intellectual property and IT. Please enjoy the infographic below:
Summary
To recap, here’s the guide for online business on Consumer Regulations.
Why consumer regulations are important:
- UK online retail sales are the highest in the Europe (GBP 44.97 billion), followed by Germany (GBP 35.36) and France (GBP 26.38)
- Internet sales are growing in Britain for at least 6 years in a row (since 2008)
What are the new regulations?
This change is effective from 13 June 2014: The Consumer Contract Regulations apply to contracts entered with consumers, including for the purchase of goods, services and digital content, off-premise.
How to put it into practice?
- Order placement: How to pay must be perfectly clear. You also need to publicise pre-contract information on-site.
- Consumers now have 14 days to cancel their order after receiving the goods or agreeing to buy services/digital content.
- Consumers have 14 days to return goods to you.
- The Shop have 14 days to pay the refund.
- The Shop must deliver the goods within 30 calendar days of the date the contract was concluded.
Why comply?
- Avoid getting penalised
- Keep customers happy – 24 percent of them seek excellent customer service and are willing to pay for it.
