International and big name courier services like UPS, Startrack, Couriers Please are well-known names in courier business around the world. Many customers rely on these companies to pick up and deliver their packages daily. As a business owner who places customers interests as a priority, you have also options and should compare these options to smaller, local delivery service companies.
What is a Regional or Local Courier Service?
Regional or local courier services usually focus on a specific geographic area rather than the entire country or internationally like big-name carriers. Some regional or local courier companies serve multiple states, and others focus on making deliveries in certain cities.
What are the Advantages of Choosing a Local Courier Service?
Big-name carriers are a favorite choice if you want to ship across the country or are looking for a well-known name. However, local carriers offer better advantages that make you stand out to customers.
1. Flexibility
Since local carriers are smaller, they are more flexible with requests from their customers. Local courier services are designed to be nimble, and they can adapt to special needs in order to handle out-of-the-ordinary requests to make sure delivery takes place in a timely fashion. If you need early deliveries, delivery change requests, call or text before delivery or pickups, late pickups, local carriers can make these schedule changes where big-name carriers’ schedules are set in stone.
2. Economical
Using big name carriers does not guarantee less expensive shipping just because they ship more. In many cases, a local courier service is less costly because it has fewer operating expenses. Also having a local courier guarantees that in case anything goes wrong, you will be able to contact local customer service, with normal business hours and who speak your language.
3. 24/7 Approach
Local courier service will work with their customers and cater to their needs 24/7. Large delivery companies such as UPS and FedEx have strict hours of operation and aren’t able to give their customers precise estimated delivery times. Limitations such as how quickly they can make a delivery and what they will ship is another concern when using the service of a major parcel delivery service.
4. Additional Services
Local carriers can provide valuable service to their customers. One of which is the so-called “White glove delivery service” which is unloading an item into the room of the customer’s choice.
5. Fewer Damaged or Lost Packages
Small local couriers don’t use massive warehouses with hundreds of employees to route and deliver your product or package. Local or regional courier service doesn’t utilize sorting centers which mean fewer individuals handle the packages minimizing potential damage or loss.
6. Personalized Care and Service
Local courier services have the flexibility to provide the personalized service and customized solutions customers need for your business. Nobody wants to be a number in a long list of customers or have to wait on hold for 30 minutes to talk to a customer service representative. By choosing a local courier, businesses get more personalized service, the ability to speak to a representative quickly, and never have to feel lost or uncared for.
At the end of the day, courier companies whether small or big care for their customer’s satisfaction. In the eyes of couriers, it is not about the simple delivery from Point A to Point B. All couriers follow every little step to ensure that they not only provided prompt delivery but developed a relationship with their customers that they will both value for future deliveries.
